FAQs
This is an important section and should be read through its entirety.
Thank you for giving WSJ Renew your vote of confidence by allowing us to service your subscription needs. Please review the bullet points below to ensure the most seamless transition into your new subscription. You can contact us 24 hours a day for any subscription maintenance such as address changes, delivery suspensions, missed deliveries and email address changes.
Wall Street Journal Subscriptions
- What if I have an existing WSJ subscription?
You will need to cancel any auto-renewal contracts that you may have with your existing publisher. If your existing subscription was registered with us, you may skip this step as we do not enroll you into any contracts.
- When does my print subscription begin?
Your subscription will typically start delivery 4-5 business days after your purchase. You will receive an email with your digital login information the day your print subscription begins (if applicable). If you wish to request a different start date (ie: the day after your subscription expires) please contact us here and include your order number in your message.
- When does my digital subscription begin?
Digital only subscriptions will be set to begin immediately and digital login information will be furnished to you via email within a 48 hour timeframe.
- Can I merge my existing subscription to my new subscription?
Unfortunately, we are unable to process your subscription under your existing account number or email address. All subscriptions purchased through WSJ Renew are treated as new subscriptions and you will be provided with a new account number and username/password to log into your WSJ app.
- Can I change the email address on the username issued to me?
You may change the email address to anything that isn't already currently existing in WSJ database. That means you would need to delete your old username prior to changing your new email address.
- Why does it say my account is expired online and on the WSJ App?
Please log out of your old account and clear your cookies on your web browser before logging in with your new username. If on the WSJ App, please delete the app and reinstall it so your old information is no longer stored in the memory.
Barron's Subscriptions
- What if I have an existing Barron's subscription?
You will need to cancel any auto-renewal contracts that you may have with your existing publisher. If your existing subscription was registered with us, you may skip this step as we do not enroll you into any contracts.
- When does my print subscription begin?
Your subscription will typically start delivery two business weeks (2 issues) after your purchase. You will receive an email with your digital login information the day your print subscription begins (if applicable). If you wish to request a different start date (ie: the day after your subscription expires) please contact us here and include your order number in your message.
- When does my digital subscription begin?
Digital only subscriptions will be set to begin immediately and digital login information will be furnished to you via email within a 48 hour timeframe.
- Can I merge my existing subscription to my new subscription? Unfortunately, we are unable to process your subscription under your existing account number or email address. All subscriptions purchased through WSJ Renew are treated as new subscriptions and you will be provided with a new account number and username/password to log into your Barron's app.
- Can I change the email address on the username issued to me? You may change the email address to anything that isn't already currently existing in Barron's database. That means you would need to delete your old username prior to changing your new email address.
- Why does it say my account is expired online and on the Barron's App?
Please log out of your old account and clear your cookies on your web browser before logging in with your new username. If on the Barron's App, please delete the app and reinstall it so your old information is no longer stored in the memory.
When in doubt, give us a shout! We are available through email, SMS, and live chat. Contact us here